Community Guidelines & Acceptable Use Policy

1. Introduction

Twilly is committed to fostering a safe, respectful, and inclusive community for creators and viewers. These Community Guidelines outline the standards of behavior and content that we expect from all users of our platform.

By using Twilly, you agree to follow these guidelines. Violations may result in content removal, account suspension, or permanent termination.

2. Our Values

2.1 Safety First

We prioritize the safety and well-being of our community members above all else.

2.2 Creative Expression

We support diverse forms of creative expression while maintaining community standards.

2.3 Respect and Inclusion

We promote respectful interactions and welcome users from all backgrounds.

2.4 Authenticity

We encourage genuine content and discourage misleading or fraudulent behavior.

3. Prohibited Content

3.1 Illegal Content

Absolutely Prohibited:

• Content that violates any applicable laws or regulations
• Copyright or trademark infringement
• Counterfeit or fraudulent goods/services
• Illegal drugs, weapons, or criminal activities
• Terrorism, extremism, or violent extremism
• Human trafficking or exploitation

3.2 Harmful or Dangerous Content

Prohibited:

• Content that promotes self-harm or suicide
• Dangerous challenges or stunts
• Medical misinformation that could cause harm
• Instructions for illegal activities
• Content that could cause physical harm

3.3 Hate Speech and Discrimination

Prohibited:

• Content that promotes hatred or violence against individuals or groups based on:
  • Race, ethnicity, or national origin
  • Religion or belief
  • Sexual orientation or gender identity
  • Disability or medical condition
  • Age or socioeconomic status
• Dehumanizing language or imagery
• Calls for violence or exclusion

3.4 Harassment and Bullying

Prohibited:

• Targeted harassment or intimidation
• Cyberbullying or online abuse
• Doxxing (sharing private personal information)
• Stalking or unwanted contact
• Threats of violence or harm
• Sexual harassment or unwanted sexual content

3.5 Sexual Content and Nudity

Prohibited:

• Non-consensual sexual content
• Content involving minors (under 18)
• Sexual exploitation or trafficking
• Revenge porn or non-consensual intimate imagery
• Explicit sexual content without proper age verification

Allowed with Restrictions:

• Artistic or educational content (properly labeled)
• Adult content (must comply with age verification and labeling requirements)

3.6 Violence and Graphic Content

Prohibited:

• Graphic violence or gore
• Real violence or harm to people or animals
• Content that glorifies violence
• Instructions for violent acts

Allowed with Restrictions:

• Educational content about violence (properly contextualized)
• News coverage (with appropriate warnings)

3.7 Misinformation and Deceptive Content

Prohibited:

• Deliberately false or misleading information
• Medical misinformation that could cause harm
• Election interference or voter suppression
• Impersonation of officials or organizations
• Manipulated media without disclosure

3.8 Platform Abuse

Prohibited:

• Spam or repetitive content
• Artificial engagement (bots, fake accounts)
• Circumventing platform restrictions
• Multiple accounts to evade bans
• Automated content generation without disclosure

4. Content Standards for Creators

4.1 Authenticity and Transparency

• Be honest about your content and identity
• Disclose sponsored or promotional content
• Don't mislead viewers about your expertise or credentials
• Be transparent about collaborations and partnerships

4.2 Quality and Value

• Provide value to your audience
• Maintain consistent content quality
• Respect viewer time and attention
• Engage meaningfully with your community

4.3 Collaboration and Community

• Treat collaborators with respect
• Honor agreements and commitments
• Support other creators appropriately
• Build positive relationships within the community

4.4 Monetization Ethics

• Be transparent about pricing and value
• Don't pressure viewers into purchases
• Provide what you promise
• Handle refunds and disputes fairly

5. Viewer Responsibilities

5.1 Respectful Engagement

• Treat creators and other viewers with respect
• Provide constructive feedback
• Don't spam or harass creators
• Report inappropriate content appropriately

5.2 Responsible Consumption

• Verify content before sharing
• Don't spread misinformation
• Respect creator boundaries
• Support creators fairly

5.3 Community Participation

• Contribute positively to discussions
• Help maintain community standards
• Report violations when you see them
• Support a safe environment for all

6. Age and Verification Requirements

6.1 Minimum Age

• All users must be at least 18 years old
• No exceptions for content involving minors
• Age verification required for adult content

6.2 Creator Verification

• Identity verification required for monetization
• Additional verification for certain content types
• Ongoing compliance monitoring

6.3 Age-Restricted Content

• Proper labeling required for mature content
• Age verification for adult content
• Restrictions on promotion and discovery

7. Enforcement and Consequences

7.1 Warning System

• First violations: Warning and content removal
• Repeated violations: Temporary suspension
• Severe violations: Immediate suspension or termination

7.2 Content Moderation

• Automated detection systems
• Human review for complex cases
• Community reporting mechanisms
• Appeals process for disputed decisions

7.3 Account Actions

• Warning: Notification of policy violation
• Content Removal: Removal of violating content
• Temporary Suspension: Limited access for specified period
• Permanent Ban: Complete account termination

7.4 Appeals Process

• Right to appeal moderation decisions
• Review by trained moderators
• Transparent decision-making process
• Final appeal to senior management

8. Reporting and Support

8.1 How to Report

• Use in-platform reporting tools
• Provide specific details and evidence
• Report in good faith
• Don't abuse reporting systems

8.2 What We Need

• Clear description of the violation
• Relevant timestamps or links
• Context and background information
• Any supporting evidence

8.3 Response Times

• Urgent safety issues: Within 24 hours
• Policy violations: Within 48 hours
• Complex cases: Within 1 week
• Appeals: Within 2 weeks

9. Creator Support and Resources

9.1 Educational Resources

• Content creation guidelines
• Best practices for monetization
• Community building tips
• Legal and compliance guidance

9.2 Support Channels

• Creator help center
• Dedicated creator support
• Community forums
• Mentorship programs

9.3 Tools and Features

• Content moderation tools
• Analytics and insights
• Collaboration features
• Safety and privacy controls

10. Updates and Changes

10.1 Policy Updates

• Regular review and updates
• Community feedback integration
• Transparent communication
• Advance notice for major changes

10.2 Staying Informed

• Platform announcements
• Email notifications
• Creator newsletters
• Community updates

11. Contact Information

For questions about these guidelines or to report violations:

Twilly Trust & Safety Team

• Email: safety@twilly.com
• Creator Support: creators@twilly.com
• Emergency: emergency@twilly.com

12. Additional Resources

• Creator Handbook: Detailed guidelines for content creation
• Safety Center: Resources for staying safe online
• Legal Resources: Information about legal compliance
• Community Forums: Connect with other creators

These Community Guidelines are designed to create a safe, respectful, and thriving community for all Twilly users. We appreciate your cooperation in maintaining these standards.