Creator Terms - Monetization & Payout Terms

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Introduction Creator Eligibility Monetization Features Revenue Sharing Stripe Integration Collaboration Content Monetization Payment Processing Tax & Legal Compliance Account Suspension Creator Support Policy Changes Contact

Last Updated: January 2025

1. Introduction

These Creator Terms govern monetization, payouts, and revenue sharing on Twilly. By monetizing content on our platform, you agree to these terms in addition to our general Terms of Service.

2. Creator Eligibility

2.1 Basic Requirements

To monetize content on Twilly, you must:

Be at least 18 years old
Have a verified account
Complete Stripe Connect onboarding
Comply with all platform policies
Maintain good standing with the community

2.2 Verification Process

Identity Verification: Provide government-issued ID
Address Verification: Confirm your residential address
Tax Information: Provide accurate tax identification
Bank Account: Connect a valid bank account for payouts

2.3 Ongoing Compliance

Creators must maintain:

Valid Stripe Connect account status
Compliance with all platform policies
Accurate and current information
Good standing with payment processors

3. Monetization Features

3.1 Subscription Channels

Monthly Subscriptions: Recurring payments for channel access
Tiered Pricing: Multiple subscription levels with different benefits
Exclusive Content: Subscriber-only videos and streams
Early Access: Priority access to new content

3.2 Pay-Per-View (PPV) Content

Individual Purchases: One-time payments for specific content
Bundle Options: Multiple episodes or content packages
Premium Pricing: Higher-value content at premium prices
Limited Availability: Time-limited or exclusive content

3.3 Tipping and Donations

Direct Tips: One-time payments from viewers
Goal-Based Funding: Campaigns for specific projects
Milestone Rewards: Special content for funding milestones
Community Support: Viewer contributions to creators

5. Stripe Connect Integration

5.1 Account Setup

To receive payouts, you must:

Complete Stripe Connect onboarding
Provide required verification documents
Accept Stripe's terms of service
Maintain compliance with Stripe's requirements

5.2 KYC/AML Compliance

You agree to:

Provide accurate identity information
Complete required verification steps
Maintain current contact information
Report any changes to your account status

5.3 Tax Obligations

Creators are responsible for:

Reporting all income to tax authorities
Paying applicable taxes on earnings
Providing accurate tax information
Maintaining tax compliance

5.4 Stripe Account Management

Account Monitoring: Regular review of account status
Compliance Updates: Respond to Stripe verification requests
Policy Changes: Stay informed of Stripe policy updates
Support: Contact Stripe directly for account issues

6. Collaboration and Revenue Sharing

6.1 Producer Responsibilities

Producers who invite Collaborators must:

Set clear revenue sharing terms
Manage Collaborator access and permissions
Ensure Collaborator compliance with policies
Handle disputes between Collaborators

6.2 Collaborator Revenue

Revenue Split: Determined by Producer (minimum 10% to Collaborator)
Payment Processing: Handled through Producer's account
Tax Reporting: Producer responsible for tax reporting
Dispute Resolution: Internal resolution between parties

6.3 Collaboration Agreements

We recommend:

Written agreements between Producers and Collaborators
Clear terms for revenue sharing
Dispute resolution procedures
Exit strategies for collaborations

7. Content Monetization Rules

7.1 Eligible Content

Content must meet these criteria:

Original or properly licensed material
Compliant with community guidelines
Appropriate for monetization
Valuable to viewers

7.2 Prohibited Monetization

You may not monetize:

Copyrighted material without permission
Content that violates our policies
Misleading or fraudulent content
Content involving minors

7.3 Pricing Guidelines

Fair Pricing: Reasonable prices for content value
Transparency: Clear pricing and value proposition
No Pressure: Don't pressure viewers into purchases
Refund Policy: Honor our refund policy

8. Payment Processing and Security

8.1 Payment Security

Encryption: All payments are encrypted
PCI Compliance: Stripe maintains PCI DSS compliance
Fraud Protection: Advanced fraud detection systems
Secure Processing: Industry-standard security measures

8.2 Payment Disputes

Chargebacks: Handle through Stripe's dispute process
Evidence: Provide evidence to support your case
Resolution: Work with Stripe to resolve disputes
Appeals: Right to appeal dispute decisions

8.3 Payment Holds

We may hold payments for:

Policy violations under investigation
Suspicious activity or fraud
Tax compliance issues
Legal or regulatory requirements

9. Tax and Legal Compliance

9.1 Tax Reporting

Creators are responsible for:

Income Reporting: Report all earnings to tax authorities
Tax Filing: File appropriate tax returns
Tax Payments: Pay taxes on time
Record Keeping: Maintain records for tax purposes

9.2 International Creators

Local Taxes: Comply with local tax laws
Currency Conversion: Automatic conversion for payouts
Tax Treaties: Benefits of applicable tax treaties
Local Requirements: Comply with local regulations

9.3 Legal Compliance

Business Registration: Register as required by local law
Licensing: Obtain required business licenses
Insurance: Maintain appropriate insurance coverage
Compliance: Stay current with legal requirements

10. Account Suspension and Termination

10.1 Suspension Reasons

We may suspend monetization for:

Policy violations
Payment processing issues
Tax compliance problems
Legal or regulatory issues

10.2 Termination Consequences

Upon termination:

Payout Processing: Final payouts processed according to policy
Content Removal: Monetized content may be removed
Account Closure: Access to monetization features revoked
Data Retention: Records retained for legal compliance

10.3 Appeal Process

You may appeal decisions by:

Submitting evidence of compliance
Providing additional documentation
Requesting review by our team
Seeking legal counsel if necessary

11. Creator Support and Resources

11.1 Educational Resources

Monetization Guide: Best practices for earning
Tax Resources: Information about tax obligations
Legal Resources: Guidance on legal compliance
Community Forums: Connect with other creators

11.2 Support Channels

Creator Support: Dedicated support for monetization issues
Stripe Support: Direct support for payment issues
Tax Support: Resources for tax questions
Legal Support: Referrals to legal professionals

11.3 Tools and Features

Analytics Dashboard: Track earnings and performance
Payout Tracking: Monitor payment status
Tax Reporting Tools: Generate tax documents
Revenue Optimization: Tips for maximizing earnings

12. Changes to Creator Terms

12.1 Notification of Changes

We will notify creators of material changes:

Email Notification: Direct communication about changes
Platform Notice: Prominent notice on the platform
Advance Notice: 30 days notice for significant changes
Creator Feedback: Opportunity to provide feedback

12.2 Acceptance of Changes

Continued Use: Using monetization features accepts changes
Opt-Out: Right to stop monetizing if you disagree
Grandfathering: Some changes may not apply to existing agreements
Dispute Resolution: Process for addressing concerns

13. Contact Information

For questions about creator monetization:

Twilly Creator Support

Email: creators@twilly.com
Monetization Support: monetization@twilly.com
Tax Questions: tax@twilly.com

Stripe Connect Support

Stripe Support: support.stripe.com
Account Issues: Contact Stripe directly
Payment Questions: Stripe documentation

These Creator Terms are designed to provide clear guidelines for monetization while ensuring compliance with legal and regulatory requirements. We encourage creators to review these terms carefully and seek professional advice when needed.